Frequently Asked Questions

OHIP Coverage: Consultation fees and many treatments are covered by OHIP, provided the patient meets the applicable eligibility requirements.

• Additional Costs: Some advanced procedures may involve additional fees. These costs may be the patient's responsibility or may be covered by their supplemental insurance plan, depending on their individual coverage.

We welcome referrals from patients throughout Ontario. As long as you have a referral from your family physician or nurse practitioner and are able to travel to our clinic in Concord, Ontario, we are happy to assist with your care.

Depending on your insurance plan, you may be eligible for reimbursement of certain travel expenses. We recommend contacting your insurance provider before your visit to confirm your coverage and eligibility.

Unfortunately, we do not currently provide treatment for cancer-related pain.

No. We specialize in chronic pain and sports complaints that require interventional treatment. 

Fractures should be treated at an acute care facility like an urgent care department. 

With most of the treatment options, regular activities can be resumed shortly after procedure. 

Heavy training or lifting straining is not recommended until approved by your specialist.. 

It also depends on the severity of your injury.  Please discuss this with your doctor at the time of consultation.

Every patient and pain condition is unique. Your specialist will work with you to develop an individualized treatment plan based on your condition, response to treatment, and goals for improving your quality of life.

 Yes. A referral from your family physician or another specialist physician is needed. You can download or send our clinic information to your doctor to get started. 

Yes. Patients in wheelchairs are treated at our facility.

Patients must be able to stand and pivot transfer in order to receive treatment

Some procedures may require stopping blood thinning medication prior to the procedure.

Typically the family doctor or specialist who prescribes the blood thinner will decide whether it is safe for the patient to stop the blood thinner for their procedure.

Fasting is not required, we suggest a light breakfast or light lunch is beneficial on your first visit. 

 General recommendations:

• Maintaining ideal weight (BMI less than 25) can prevent less stress on your spine and your joints. 
• 30 minutes of exercise at least three times a week or as tolerated (brisk walks, swimming, etc.).
• Healthy lifestyle changes to prevent sedentary tendencies (sit less than 45 min. at a time).

If you’d like more information, ask your doctor at time of consultation.  

Interventional pain treatment is not recommended if you are pregnant.

If you are suffering from an infection, are planning on having surgery or have had recent surgery then your procedure may need to be rescheduled. Please contact the clinic if you require clarification.

We only allow one family member per patient in the clinic waiting room.  In the treatment/xray room- we do not allow visitors unless you are assisting your family member.  Please ask our front staff at the time of your visit. 

If you have not heard from our clinic within two weeks of your primary care provider submitting your referral, please email our office reception@tipsmed.com to confirm that your referral has been received and added to our queue.

To help us process referrals as efficiently as possible, we kindly ask that you avoid making repeated telephone inquiries regarding your referral status. This allows our team to focus on reviewing referrals and coordinating appointments for all patients.

Chronic pain management is often a process, and improvement may take time. You may not experience complete pain relief after a single treatment, and some treatments may take several weeks before you notice a difference.

Every patient responds differently, and results will vary depending on the treatment and your individual condition. Your specialist will discuss expected outcomes, timelines, and any recommended follow-up treatments with you.

Patience is an important part of the process. Our goal is to help you manage your pain, improve your function, and achieve the best possible quality of life over time.

We understand that living with chronic pain can be challenging, and we appreciate the trust you place in our team to support your care.

If your pain becomes severe or difficult to manage while you are waiting for your appointment, please contact your family physician or nurse practitioner to discuss your symptoms and explore options for managing your pain in the meantime. If you are experiencing a medical emergency or a sudden, severe change in your symptoms, please seek urgent medical attention.

Once your initial appointment has been scheduled, you may request to be added to our cancellation waitlist. If an earlier appointment becomes available, our team may contact you. While we do our best to accommodate patients when possible, an earlier appointment cannot be guaranteed.

As a specialist clinic, we receive referrals from many patients experiencing chronic pain. We appreciate your patience and understanding as our team works to coordinate care as promptly as possible for everyone.